The issue affecting currency conversion, wire payouts, and new wire transfer accounts with our payment partner has been resolved, and these services are now operating normally. You can resume using these features as usual - thank you for your patience while we worked with our partner to restore the functionality.
Resolved
The issue affecting currency conversion, wire payouts, and new wire transfer accounts with our payment partner has been resolved, and these services are now operating normally. You can resume using these features as usual - thank you for your patience while we worked with our partner to restore the functionality.
Identified
Some organizers may be unable to convert wallet balances or submit payouts. This is caused by an issue at one of our payment providers.
Booking and payment processing are unaffected. Travelers can book and pay as normal, and no funds have been lost. Conversions that do not complete are reversed automatically and nothing is charged.
We are monitoring the provider's recovery and will post an update once service is restored.